Important Information

Before finalizing your car reservation, please take a moment to review our company’s Rental & Data Protection Policy, along with the Terms & Conditions, which are outlined below and form part of the rental agreement.
By submitting an online reservation, we acknowledge that you have thoroughly read and accepted all terms and policies as listed on our official website.
The prices provided include all taxes (24% VAT), unlimited mileage, comprehensive CDW insurance with an excess, personal accident coverage, third-party liability, and theft insurance with an excess.
Prices do not include fuel, vehicle cleaning, traffic fines, accident handling fees, and any situation specified in "Not Covered" section.


Age requirements

To rent a car, drivers must meet the following age and experience requirements:
  • For Economy and Medium categories: Minimum age is 23, with a valid driver’s license issued at least 2 years prior to the rental date.
  • For all other categories: Minimum age is 25, with a valid driver’s license issued at least 3 years prior to the rental date.
  • For the Convertible Audi A3 and Premium Luxury category: Minimum age is 28, with at least 5 years of driving experience.
The maximum age limit for all rentals is 70 years.

Required documentation

To pick up the vehicle, you must provide the following documents:
  • Passport or national ID card
  • Driver’s license (National Driver’s License for citizens of the EU, U.K., U.S.A., Canada, Australia, and Israel; International Driver’s License for citizens of other countries)
  • Valid credit or debit card (VISA or MasterCard) issued in the main driver’s name
**Please ensure that all documents are presented in their original form. Photocopies or digital/electronic versions are not accepted.
AUTOCRETA reserves the right to decline any request or reservation if these requirements are not fulfilled.
By signing the rental agreement at pickup, the renter confirms the accuracy of the information provided and agrees to the rental's terms and conditions. 



Additional driver

Our policy allows you to add a second driver to your rental at no extra cost.
For a third driver, an additional fee of €3 per day will apply.
All additional drivers must meet the required age and license criteria and can only be added at the pickup location, where they will need to sign the rental agreement.

Rental payment & methods accepted

The full estimated rental cost is due at the start of the rental, using the agreed-upon payment method. We accept payments in cash, by credit or debit card (VISA, Mastercard, Maestro), via bank transfer, or through the Viva Wallet platform for online payments.

*Please note that payment in installments is not available.

Full Insurance C.D.W (Collision Damage Waiver)

The prices listed on our website include full Collision Damage Waiver (C.D.W.) insurance with an *Excess.
This coverage limits the renter's financial responsibility to a specified Excess amount in case of vehicle damage, collision, accident, or theft, as long as company policies and traffic regulations are followed.
A deposit equal to the Excess amount is required when collecting your car. The Excess varies based on the vehicle category, ranging from €600 to €5,000.
**Please note that Excess amounts are subject to 24% VAT.

*EXCESS/DEDUCTIBLE
The Excess or Deductible is the amount you are responsible for paying if the car’s bodywork is damaged or if the vehicle is stolen during the rental period. Please note that C.D.W. insurance only applies to the vehicle’s bodywork and does not cover other parts such as windows, tires, interior, or undercarriage. Additionally, it does not include costs related to towing, off-road usage, or any items inside the vehicle, such as child seats, GPS devices, or personal belongings.
Keep in mind that if you drive recklessly, negligently, or under the influence of drugs or alcohol, or in any case outlined in “Not Covered” section, you will be fully responsible for all damage costs.


Excess-Amounts


Full insurance SCDW (Super Collision Damage Waiver) 

Super Collission Damage Waiver (S.C.D.W) insurance with reduced Excess. 
This optional coverage allows renters to further lower the Excess amount for eligible categories under S.C.D.W., in the event of an accident or damage to the vehicle body, as long as the vehicle is used in accordance with the company’s Rental Conditions and Traffic regulations.
*Please note that S.C.D.W. insurance may not be offered for certain vehicle categories.


Important notice: If the renter has taken out insurance with a personal insurance provider of his country, this in no way implies that damages are covered by Autocreta car rental company. 
Consequently, the customer is solely responsible for claiming reimbursement for the damages directly from his personal insurance provider.


Not Covered

The following situations are not covered by any insurance (C.D.W. or S.C.D.W.) and under any circumstances:
  • Damage to the vehicle or to third parties due to negligent driving, driving under the effect of alcohol or drugs, and/or reckless driving.
  • Damages caused by driving over roads in bad condition (off-road driving, unpaved/graveled roads, e.g Balos road or similar routes).
  • Scratches from tree branches or fenses, stains on car body from parking under trees, damages from parking on high sidewalks.
  • Damages to tires and/or rims.
  • Damages caused in the interior and/or exterior of the car by animals.
  • Any kind of damage caused in the cabin interior of the car (switches, seats, gear lever, locks, seat belts, seat headrests, car audio, mats, etc.)
  • Accidents and/or damages resulting after violation of International Traffic Regulations, such as: exceeding speed limits, U-turns, abnormal overtaking, violating STOP sign or red traffic light, reckless/dangerous driving, etc.
  • Glasses, windows and mirrors.
  • Any damage to the rental vehicle caused by negligence or failure to abide by the rules.
  • Driving with a flat tire, overheat indicator or other warning signs
  • Filling the car up with the wrong fuel.
  • Acts of vandalism and natural disasters.
  • Key loss or damage (for transfering the spare key to the renter applies trasnfer fee depending on the location, plus the cost of the key replacement).
  • Damage to the car locks (interior or exterior)
  • Battery recharging/replacement after forgetting lights or indicators on, while parked (charge 150€).
  • Damages to the roof and the underside of the car.
  • Damage to engine, gearbox and/or clutch by wrong use.
  • Damage, loss or theft of the vehicle´s accessories such as: antenna, jack, windscreen wipers, petrol cap, boot tray, triangles, GPS remotes, child car seats, etc. 
  • Accidents and/or damages not reported to the rental company or to the local police authorities, timely or at all
  • Is not allowed to transfer more passengers than specified by the vehicle manufacturer or permitted by the law.
  • Is not allowed the vehicle to be driven by persons not registered in the rental agreement.
  • Is not allowed to use the vehicle to push or tow other vehicles, or participate in races, contests or competitions of any kind.
  • Is not allowed to use the rental vehicle to load or transport goods of any kind, or install a roof rack.
Any occurrence which violates the provisions of this Rental Agreement shall be construed as vehicle misuse in which case the renter will be liable for all damages caused to the vehicle.

Rental Security Deposit

At the time of car pickup, you must present a valid credit or debit card (VISA or Mastercard) in the main driver’s name for the company to secure the predetermined security deposit (Excess) on your card.
This deposit is held for the rental period and will be released after the vehicle has been inspected upon return, provided it is returned in the same condition as at the start, without any damage or noticeable defects. Any damage identified, as documented on the Car Inspection Form provided at pickup, will determine the amount deducted from the security deposit.
If an immediate assessment of the damage is not possible, the company reserves up to 5 days to return any remaining deposit after the repair costs are calculated.
We kindly inform you that the release of the security deposit may take up to 30 days, depending on bank processing times.
Please note that only cards in the main driver’s name are accepted for pre-authorization or payments.
*Virtual cards or cards issued in another person’s name, including family members, are not accepted.


Cash Security deposit

If you do not own a credit or debit card, you can proceed by leaving a cash Security Deposit. This deposit will be fully refunded upon return of the vehicle, provided it is returned in the same condition as at the start of the rental.
Cash Security Deposit amount varies based on the Excess associated with the selected car category.


Confirmation of a Booking

Bookings are confirmed with an advanced payment, payable with Bank Transfer or with credit/debit card via Viva Wallet Payments.
Only in some occassions, (e.g last minute booking) a reservation can be confirmed without advance payment, you may contact us for further information.

Vehicle delivery & return

We provide car delivery and return services in the following areas of Crete:
• Heraklion airport/port/city, Kokkini Hani, Gouves, Analipsi, and Hersonissos.
For rentals of 3 days or more, complimentary delivery and return are available to these locations.

*Please note that car access is required for delivery or return within Heraklion city.

• Chania airport
Delivery and return at Chania airport is available with an additional fee and require a minimum rental period of 7 days.
Vehicle delivery and return must occur at the agreed-upon location, dates, and times as specified in your reservation and confirmed by the company. Returning the vehicle on a different date, time, or location than agreed upon in the rental contract is not permitted.
If the vehicle is left at an unapproved location, the renter will be responsible for all costs involved in returning the vehicle to the company’s headquarters.


Car Category and Capacity 

Every reservation, is completed and confirmed based on the category selected by the renter. We are unable to guarantee a particular brand or model during the booking process. 
The car shown on the confirmation document is indicative and can be delivered a different car model/brand/colour instead which is deemed to be similar, within the category selected.

The company is not responsible if the vehicle does not accommodate all passengers and luggage. Information on passenger and luggage capacity provided on our website serves as a general guide and may vary based on the reserved car category.

Car Inspection

Upon collection of the rental vehicle, we strongly recommend all customers to check over the vehicle together with our representative, directly at the pick-up spot. 
This is to ensure that any damage, including minor dents and scratches, are noted in the Vehicle Inspection Form which is provided together with the rental contract upon delivery, by our representative.
Same upon return of your vehicle, a similar inspection is been made by our representative at the return spot, to confirm that, no damages, dents or scratches were ocurred to the vehicle during the rental period.
Any complaints or notes, must always be reported while taking over the vehicle. Claims made after the rental period has started are not going to be considered.
Smart tip before you start your trip:
Always check the condition of the vehicle before you leave the rental agency. Beside the car inspection that is been done upon collection of the vehicle, taking photos of the car is the best way to avoid any misunderstandings, at the end of the rental.

Vehicle Condition & Use

You will collect a fully audited vehicle, in perfect working order, with all the neccessary documents, tools and accessories, as well as in a good general condition, in terms of the exterior and interior cleanliness. 
It is your responsibility to maintain the vehicle's condition with care, ensuring correct tire pressure, responding to any warning lights, and adhering to all current traffic laws and regulations on safety and road use. Please keep the vehicle’s interior clean, lock it when unattended, park in safe locations, and engage the hand brake when parked.
Vehicles are intended solely for leisure purposes and are strictly permitted to drive on paved or asphalted roads only!
If the vehicle is used in violation of the company’s rental Terms, the company reserves the right to terminate the rental immediately, with no option for reimbursement. Additionally, the company may pursue legal action to seek compensation for any damages.
Upon return, if the vehicle requires special cleaning procedure due to excessive dirt—such as sand, stains, pet hair, vomit, etc.—a cleaning fee between €80 and €150 will apply, depending on the extent of cleaning needed.

Fuel policy

Cars are delivered with a specified fuel level, and you are expected to return it with the same amount (like-for-like).
Please carefully follow all instructions given at pickup and always use the correct fuel type. If the vehicle is returned with less fuel than at the start, a charge for the missing fuel will apply, along with a refueling fee of €15.
*Please note that payment for missing fuel and refueling fees is accepted in cash only.
No refunds will be provided for any extra fuel in the tank upon return.

Car seats and other equipment

Additional equipment, including child seats, phone chargers, phone mounts, and USB plugs, is available upon request and is subject to availability.
We offer a range of child seats at a low rate of €3 per day:
  • Infant seats (0-9 kg)
  • Child seats (9-18 kg)
  • Highback booster seats (18-25 kg)
  • Booster seats (22-36 kg)
It is the renter’s responsibility to install and secure the child seat properly in the vehicle.
*If a child seat is lost, damaged, or worn beyond normal use, a fee ranging from €70 to €200 will apply, depending on the seat type.

Traffic Violations & Fines

The renter is responsible for any traffic violations and associated fines incurred while the vehicle is in their possession, as per the signed rental agreement.
If a fine is issued, an additional €25 administrative fee will apply. Please note that neither fines nor administration fees are covered by any insurance policy.
Should the vehicle be impounded due to an action or omission by the renter, the renter will be responsible for all related costs (towing, impound fees, penalties) and any resulting loss of income for the rental company, calculated according to current rates.
Important Information: According to the updated Road Traffic Code, a driver’s license will be suspended for 60 days under the following circumstances:
  • Not wearing a seat belt
  • Not wearing a protective helmet
  • Using a mobile phone while driving
  • Failure to use an appropriate child seat
For foreign nationals, the driver’s license will be returned after the 60-day suspension via their Embassy.

Transporting the vehicle outside Crete

Transporting the rental vehicle beyond the borders of Crete, whether to other islands or the mainland, is strictly prohibited!
Insurance coverage and roadside assistance are only valid within the island of Crete.

Rental period

    For rentals at our central office, the minimum rental duration is one (1) day.
    A one-day rental spans from 09:00 in the morning to 20:00 in the evening on the same day.
    The vehicle must be delivered and returned at the agreed location, dates, and times as outlined in your reservation and confirmed by the company. Returning the vehicle on a different date, time, or location than specified in the rental contract is not permitted.
    A 1-hour (60-minute) grace period may be granted upon prior agreement with the company. If the rental extends beyond this period, a full day charge will apply.

    Out-of-hours Service

    Vehicle delivery and return outside of office hours (between 21:30 and 08:30) is considered an out-of-hours service and is available upon request for an additional fee. Please note that for delayed flight arrivals after 22:00, an additional out-of-hours delivery fee will apply, even with prior notice.
    For more details, please feel free to contact us.

    Car return outside office hours (between 21:30 - 08:30 am)

    We strongly recommend returning the vehicle during the company's business hours. While after-hours returns are permitted, please be aware that until the vehicle is received and inspected by our staff, the renter is solely responsible for its condition and may be liable for any damages incurred during this time.

    Rental extension/prolonging

    To extend the rental period, the renter must submit a written request via Email, WhatsApp, SMS at least 48 hours before the scheduled return date. Extension requests made by phone will not be accepted.
    Extensions are subject to vehicle availability, so please note that your request may be declined if the vehicle is already reserved for another rental.
    If the company does not approve the extension, using the vehicle beyond the agreed return date is unauthorized and violates the rental terms. Such cases subject to legal actions towards the renter.

    Booking Modification

    Please note that modifications to your reservation are free of charge; however, any changes, such as adjusting the pick-up or drop-off location, car category, or rental period, are subject to availability and may impact the rental rate, potentially resulting in a price different from the original confirmation.

    Cancellation/Refund/No Show

    For free cancellations, a formal written notification must be submitted via email to the company, at least 7 days prior to the scheduled pick-up date & time. 
    For cancellations notified less than 7 days before pick-up, a cancellation fee of €40 applies, and any advance payments will not be refunded.
    For high-season cancellations (July, August, September), deposits are non-refundable but can be credited toward future services.
    Refunds are not available for:
    • Early vehicle return (before the scheduled return date/time)
    • Excess fuel in the tank upon return
    • Incorrect selection of vehicle category by the renter
    • Failure to provide required documentation at pick-up (driver’s license, passport/ID, credit/debit card)
    • Cancellations during high season (July, August, September)
    If the renter does not arrive at the scheduled pick-up date and time, this is considered a "No-Show," and no refund will be issued. A grace period of 2 hours from the pick-up time is allowed; beyond this, the booking is automatically canceled and treated as a "No-Show."

    Flight/Ferry Delays

    If you are notified of a flight or ferry delay or cancellation, please inform us as soon as possible so we can attempt to adjust your booking.
    If we are not informed of any changes to your arrival schedule, we cannot guarantee your reservation. After a 2-hour grace period from the original pick-up time, we reserve the right to release the reserved vehicle without any entitlement to compensation or refund.
    Please also note that for delayed flight arrivals after 22:00, even with prior notice, an additional out-of-hours delivery fee will apply.

    Mechanical Breakdown & Roadside Assistance

    All our vehicles come with 24-hour Roadside Assistance, provided they are driven only on authorized paved roads within Crete.
    In the event of a mechanical issue or accident (regardless of fault), the renter must immediately contact the rental company to report the incident, as only the rental company is authorized to manage or approve any repairs or vehicle handling.
    Please be aware that following an incident report, processing and resolution may take approximately 4 hours, depending on the situation.
    For serious mechanical failures or accidents, our priority is to repair the vehicle promptly. If immediate repair is not possible, a replacement vehicle of the same or higher category will be provided, subject to availability. 
    **Vehicle replacements are facilitated at the company’s headquarters in Heraklion.
    The company reserves the right to assess the circumstances of any breakdown, accident, or incident and may withhold a replacement vehicle if it is determined that the vehicle was used in violation of the rental terms.

    Flat Tire

    If you experience a flat tire during your rental period, please pull over to a safe location and replace the flat with the spare tire using the tools provided in the vehicle’s trunk. If additional guidance is needed, feel free to contact us for further instructions.
    After replacing the tire, proceed to the nearest tire repair shop to have the flat tire repaired. Repair costs typically range from €10 to €15. If the tire is severely damaged or cannot be repaired, requiring a full replacement, the renter will be responsible for covering the replacement cost.
    Please note that any tire repair or replacement charges are not covered by any insurance provider, consequently are on the renter's exlusive responsibility.

    Accident/Incident

    In the event of a traffic accident or any other incident (such as a collision, fire, or theft), the renter must:
    1. Immediately inform the rental company using the contact number provided in the rental contract.
    2. Collect the names, surnames, and phone numbers of all parties involved, along with the license plate numbers of any vehicles associated with the incident.
    3. Refrain from admitting responsibility until a rental company representative or insurance agent is present.
    4. Contact the police and, if necessary, request medical assistance via the emergency number 112.
    5. Gather pertinent information and any relevant evidence (e.g., photographs, witness statements) and share these with the rental company.
    6. Remain at the accident scene and with the vehicle until a rental company representative or an insurance agent arrives.
    7. Complete and sign any required documents (e.g., detailed accident report) provided by the insurance representative.
    Failure to follow the above procedures may result in the insurance coverage being voided.

    Smoking & Pet Policy

    • Pets are allowed in the vehicle only in a designated pet transport carrier and require prior written approval from the company.
    • Smoking is strictly prohibited inside all rental vehicles. A cleaning fee of €150 will apply if smoking is detected in the vehicle.


    Personal Data Protection

    The rental company ensures that the renter’s personal data is processed in compliance with the data protection regulations applicable in the European Union, including the General Data Protection Regulation (GDPR) 2016/679. The company guarantees that the renter’s personal data will be handled for legitimate business purposes necessary to provide the requested service.
    Additionally, the renter consents to the following:
    a) The rental company may process and share the renter's personal and contact information (such as full name, date of birth, phone number, and email address) to facilitate the booking process.
    b) The renter's email address will be used by the company to send booking confirmations and any other reservation-related information.
    c) The renter’s phone number may be used by the company to address any questions regarding the booking, should they arise.


    GPS Trackers and vehicles

    Vehicles come equipped with GPS tracking devices to ensure security and responsible use. All data collected is handled in compliance with GDPR regulations and is used strictly for purposes related to vehicle safety, security and adherence to rental terms.

    Modification of Terms & Conditions

    Above conditions may be modified by the rental company at any time, particularly, in order to adapt to regulatory changes or to the applicable trade policy.
    Therefore we recommend to all our customers, before renting a vehicle through our website, to read all general rental conditions, carefully.
    Latest modification - November 2024

    Jurisdiction

    The rental contract is made with the laws of the country (Greece) in which it is signed and governed by them. Both parties agree that for the resolution of any dispute arising from this contract, the Judicial Court of the District of Heraklion will be competent.



    Please note that we strive to provide accurate translations in all available languages. However, there may be minor differences between translations. We recommend referring to the English version of the General Rental Conditions as the original text for the most accurate information.