GENERAL RENTAL AND INSURANCE CONDITIONS

The minimum age for vehicle rental is 23 years for Economy & Medium categories, with a driving licence held for at least two (2) years. For all other categories, the minimum age is 25 years, with a driving licence held for at least three (3) years.
For Cabrio (Audi A3, Mini Cooper), SUV and Premium/Luxury categories, the minimum age is 28 years, with at least five (5) years of driving experience.
Drivers aged 21–22 may rent Economy & Medium vehicles only, subject to approval and an additional young driver surcharge, provided they have held a driving licence for at least two (2) years.

The maximum rental age is 79 years. Drivers aged 71–79 may be subject to an additional senior driver surcharge, in accordance with the company’s current pricing policy.

The company reserves the right to refuse rental if the above requirements are not met.

At the time of vehicle collection, the renter must present:

• A valid passport or national ID card
• A valid driving licence (National licence for citizens of the EU, United Kingdom, USA, Canada, Australia and Israel; International Driving Permit required for all other countries)
• A valid credit or debit card (VISA or Mastercard) issued in the name of the main driver

All the above documents must be presented in their original form. Photocopies, photographs or digital/electronic copies are not accepted.

The rental company reserves the right to refuse vehicle delivery or cancel the booking if the above requirements are not met.

One (1) additional driver may be added to the rental free of charge.
The addition of a third driver is subject to a daily fee of €3.

All drivers must meet the applicable requirements (age limits, minimum licence holding period, etc.) and may be registered exclusively at the time of vehicle collection, with their physical presence and signature on the Rental Agreement.

All rental prices include Collision Damage Waiver (CDW) with an Excess. CDW insurance limits the renter’s financial liability for damages to the vehicle’s bodywork or in case of theft, provided that all rental terms, traffic regulations, and reporting procedures are fully respected.

The Excess amount varies depending on the vehicle category and ranges from €500 to €2.000.

CDW applies exclusively to the vehicle’s bodywork and does not cover items listed under “Not Covered Cases” section.

Super Collision Damage Waiver Insurance S.C.D.W

Super Collision Damage Waiver (SCDW) is an optional protection package that reduces the applicable Excess amount by 50%. By selecting SCDW, the renter benefits from reduced financial exposure in the event of covered damage, subject to full compliance with the rental agreement and insurance conditions.

SCDW does not remove liability for cases described under “Not Covered Cases” section.

Insurance coverage does not apply in the following cases, regardless of the selected protection package:

• Damage resulting from careless, reckless or dangerous driving, driving under the influence of alcohol or drugs, negligence, or violation of traffic laws.
• Driving on non-authorized, dirt, or non-asphalt roads (e.g., Balos or similar areas).
• Damage caused by improper parking (e.g., sidewalks, uneven terrain, under trees) or scratches caused by branches, bushes, or fences.
• Damage to tires, rims, hubcaps, windows, mirrors, roof, or the underbody of the vehicle.
• Interior damage (seats, dashboard, switches, upholstery, multimedia system, etc.).
• Damage caused by animals or by sitting, standing, or placing objects on the vehicle (hood, roof, etc.).
• Mechanical damage resulting from improper use, including engine, gearbox, clutch, or transmission damage.
• Driving with a flat tire or ignoring warning lights or dashboard indicators.
• Refueling with incorrect fuel type.
• Loss or damage of the vehicle key (transport and replacement costs apply).
• Battery discharge due to negligence (e.g., lights left on). Road assistance and replacement cost may apply (€150).
• Wear, loss, or theft of accessories (GPS devices, child seats, warning triangles, antennas, etc.).
• Accidents or damage not reported immediately to the rental company and/or the police as required.
• Driving by unauthorized persons or carrying more passengers than permitted.
• Use of the vehicle for towing, racing, commercial transport of goods, or installation of roof racks.

If the vehicle is impounded, seized, or otherwise retained by the authorities due to any act or omission by the renter, the renter shall be liable to compensate the company for all related costs, including but not limited to:

• Towing fees
• Storage/impound fees
• Administrative penalties
• Loss of income resulting from the vehicle’s unavailability

Driving License Suspension

According to the applicable Greek Road Traffic Code, certain violations may result in the temporary suspension of the driving license. Indicative examples include:

• Failure to wear a seatbelt
• Failure to wear a helmet
• Use of a mobile phone while driving
• Failure to use an appropriate child seat

In such cases, the driving license may be suspended for up to 60 days, in accordance with the decision of the competent authorities.

For foreign nationals, the driving license will be returned through the competent consular authority after the suspension period, in accordance with Greek administrative procedures.

The company fully complies with Greek legislation and is not authorized to suspend, cancel, or overturn administrative penalties imposed by the competent authorities.

The transfer of the rented vehicle outside the island of Crete, to any other island or to mainland Greece, is strictly prohibited under all circumstances. Insurance coverage and roadside assistance are valid exclusively within the island of Crete.

In the event of unauthorized transfer of the vehicle outside Crete, insurance coverage shall cease to apply and the renter shall bear full responsibility for any resulting damages or repatriation costs of the vehicle.

Delivery and/or return of the vehicle outside office hours (21:00 – 08:30) is available upon request and subject to availability, with an additional out-of-hours service fee.
For flight arrivals scheduled after 22:00, an out-of-hours charge applies, even if prior notice of delay has been provided.

For further information regarding availability and applicable charges, please contact the company.

For any extension of the rental period, the renter must submit a written request by email at least 48 hours prior to the scheduled return date. An extension is valid only upon written confirmation from the company and is subject to vehicle availability.

The company reserves the right to refuse any extension request, particularly if the vehicle has already been reserved for a subsequent booking.

In the absence of approved extension and failure to return the vehicle at the agreed time, the use of the vehicle shall be considered unauthorized and in breach of the rental agreement. In such case, the company reserves the right to claim compensation for any direct or consequential damages incurred, including loss of a subsequent booking.

Cancellations must be notified to the company in writing via email or SMS to the official company mobile number, minimum 7 days prior to booking date. A cancellation is considered received only upon confirmation of receipt.

For cancellations made at least 7 days prior to the scheduled pick-up date, no cancellation fee applies. Cancellations made less than 7 days before pick-up, a €40 cancellation fee may apply. In case of a deposit payment, the amount is non-refundable.

During high season period (July – August – September), deposits are non-refundable in case of cancellation; however, they may be credited toward a future booking upon agreement.

No refunds are provided in cases of early vehicle return, excess fuel upon return, incorrect vehicle category selection by the renter, or failure to present the required documents at pick-up.

In case of no show at the agreed pick-up time, a grace period of two (2) hours applies. After this period, the reservation may be cancelled and no refund of paid amounts or deposits will be issued.

For airport or port deliveries, it is mandatory to provide the flight number or the vessel name at the time of booking. The company bears no responsibility for incorrect or incomplete arrival information provided by the customer.

In case of flight or vessel delay or cancellation, the customer must inform the company as soon as possible in order to allow rescheduling of the booking, subject to availability.

If no notification is provided or incorrect arrival details are given, the company cannot guarantee the validity of the reservation. After two (2) hours from the scheduled pick-up time, the reservation may be cancelled and the vehicle may be released to another customer, without any right to compensation or refund.

For arrivals after 22:00, an out-of-hours service fee applies, even if the delay has been previously communicated.

In the event of a flat tire, the renter must immediately stop the vehicle in a safe location and replace the tire using the spare wheel and the tools provided in the vehicle. If further assistance is required, the renter must contact the company for instructions.

Repair of the tire must be carried out at the nearest tire service center at the renter’s expense. If the tire is severely damaged and cannot be repaired, the full replacement cost shall be borne by the renter.

Repair or replacement of tires is not covered by insurance or roadside assistance.

The company processes the renter’s personal data in accordance with applicable European and Greek data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

Personal data are collected and processed exclusively for lawful and specific purposes, in particular for the execution and management of the rental agreement, completion of the booking, communication with the customer, and compliance with tax and other legal obligations of the company.

In particular:

• Full name, date of birth, and identification details are used for the conclusion and execution of the rental agreement.
• The email address is used for sending booking confirmation and related information.
• The phone number is used for communication regarding the booking or the provision of services.

Processing is based on the performance of the contract and the company’s legal obligations.

The renter retains all rights provided under the GDPR, including the right of access, rectification, erasure, restriction of processing, and the right to lodge a complaint with the competent Data Protection Authority.

GPS & Fleet Management System

The company’s vehicles may be equipped with GPS tracking and fleet management systems for the purpose of vehicle protection, theft prevention, management of technical incidents, and ensuring compliance with the rental terms.
Activation or use of location data may occur particularly in cases of violation of the rental terms, including but not limited to unauthorized transfer of the vehicle outside Crete, unauthorized use, or delay in vehicle return.

Location data are not used for continuous or personal monitoring of the renter, but exclusively for safety reasons, protection of the company’s property, and the company’s legitimate business interests.

In the event of a criminal offense or upon lawful request, relevant data may be disclosed to competent judicial or administrative authorities in accordance with applicable legislation.

Data processing is carried out in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek data protection laws.

These Terms and Conditions form an integral part of the rental agreement and are legally binding upon the contracting parties.

By completing a booking and/or signing the Rental Agreement, the renter acknowledges that they have read, understood, and fully accepted these Terms and Conditions and agree to be bound by them.

The company reserves the right to amend or update these Terms at any time in order to comply with regulatory changes or to adapt to its commercial policy. Such amendments shall not affect already confirmed bookings, unless required by mandatory legislation.

Customers are advised to carefully review the applicable Terms and Conditions prior to making each new booking.